LATCH STUDIO / LEGAL

Privacy Policy

Effective Date: August 30, 2026 · Last Updated: August 30, 2026

LÅTCH STUDIO® (“LÅTCH,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit latchdesignstudio.com, communicate with us, engage LÅTCH STUDIO for services, use a client portal or digital experience operated by us, or otherwise interact with our services.

This Privacy Policy applies to LÅTCH STUDIO websites, client-facing platforms, digital products, project portals, and other services that link to this Privacy Policy unless a separate privacy notice is provided.

1. Information We Collect

The information we collect depends on how you interact with LÅTCH STUDIO.

Information You Provide to Us

You may provide information including:

• Your name.

• Email address.

• Telephone number.

• Company or organization name.

• Job title or professional information.

• Project information.

• Information submitted through contact or inquiry forms.

• Communications you send to us.

• Project briefs, documents, images, files, feedback, or other materials.

• Account information associated with a LÅTCH-operated client portal.

• Comments, approvals, revision requests, and other project activity.

• Billing, invoicing, and transaction-related information.

• Any other information you voluntarily provide.

If payments are processed through a third-party payment provider, payment card or banking information may be collected directly by that provider rather than stored by LÅTCH STUDIO.

Information Collected Automatically

When you access our websites or digital services, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type.

• Device type.

• Operating system.

• Approximate geographic region.

• Referring and exit pages.

• Pages or features viewed.

• Date and time of access.

• Website interaction information.

• Cookie identifiers.

• Diagnostic, performance, and security information.

We may use cookies and similar technologies to operate our websites, understand usage, improve performance, maintain security, and remember certain preferences.

Client Portal and Project Information

If you use a LÅTCH STUDIO client portal or project platform, we may also process information relating to your account and project activity, including:

• Account login information.

• Assigned projects.

• Uploaded and downloaded files.

• Design assets.

• Project comments.

• Approvals and revision requests.

• Project schedules.

• Financial and invoice information.

• Activity and audit logs.

• User roles and permissions.

• Communications related to a project.

This information is used primarily to administer our relationship with you and provide the requested services.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and communicate with you.

• Provide design, creative, consulting, technology, and related services.

• Create and manage client accounts.

• Operate client portals and project platforms.

• Manage projects, assets, approvals, schedules, and communications.

• Prepare and manage proposals, estimates, invoices, and payments.

• Provide customer or technical support.

• Maintain records relating to our business relationship.

• Improve our websites, products, services, and user experiences.

• Analyze website and service performance.

• Protect our websites, systems, users, and business from security threats.

• Detect fraud, misuse, unauthorized access, or other prohibited activity.

• Enforce our agreements and policies.

• Comply with applicable legal obligations.

• Establish, exercise, or defend legal claims.

• Carry out other purposes disclosed to you at the time information is collected.

Where required by applicable law, we rely on appropriate legal grounds for processing personal information, which may include your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

3. How We Share Information

LÅTCH STUDIO does not disclose personal information except as reasonably necessary to operate our business, provide our services, or comply with applicable law.

We may share information with:

Service Providers

We may work with third-party companies that provide services such as:

• Website hosting.

• Cloud infrastructure.

• File storage.

• Database services.

• Website analytics.

• Email delivery.

• Authentication.

• Security and fraud prevention.

• Payment processing.

• Customer communications.

• Project management.

• Software development and technical infrastructure.

These providers may process information on our behalf to perform the services we request.

Professional Advisors

Information may be disclosed when reasonably necessary to attorneys, accountants, insurers, auditors, consultants, or other professional advisors.

Legal and Safety Requirements

We may disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or lawful governmental request.

• Protect the rights, property, or safety of LÅTCH STUDIO, our clients, users, or others.

• Investigate suspected fraud, security incidents, or unlawful activity.

• Enforce our agreements or policies.

Business Transactions

If LÅTCH STUDIO is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

At Your Direction

We may disclose information when you request, authorize, or direct us to do so.

4. Sale and Advertising Use of Personal Information

LÅTCH STUDIO does not sell personal information for monetary compensation.

We also do not use personal information for cross-context behavioral advertising or provide personal information to advertising networks for the purpose of building advertising profiles across unrelated websites.

If our practices materially change, this Privacy Policy will be updated accordingly.

5. Cookies and Similar Technologies

Our websites may use cookies, pixels, local storage, and similar technologies.

These technologies may help us:

• Keep websites functioning properly.

• Maintain security.

• Remember preferences.

• Understand how visitors use our websites.

• Identify technical problems.

• Measure website performance.

Some cookies may be placed by third-party service providers we use for infrastructure, analytics, or other website functionality.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our websites or services.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

6. Analytics

We may use analytics technologies to better understand how visitors interact with our websites and services.

Analytics information may include device information, general location information, traffic sources, pages viewed, interaction patterns, and technical performance data.

We use this information to improve usability, performance, design, and reliability.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services.

• Maintain client and project records.

• Complete contractual obligations.

• Maintain appropriate business and financial records.

• Resolve disputes.

• Protect against fraud or abuse.

• Meet legal, regulatory, tax, accounting, or reporting requirements.

• Establish or defend legal claims.

Retention periods may vary depending on the nature of the information and our relationship with you.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our data-retention practices and applicable law.

8. Information Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, misuse, or loss.

Depending on the relevant system, these measures may include:

• Access controls.

• Authentication systems.

• User permissions.

• Secure infrastructure.

• Encryption where appropriate.

• Security monitoring.

• Logging and auditing.

• Software and system updates.

• Restricted administrative access.

• Data backup and recovery measures.

• Security reviews and testing.

No website, internet transmission, cloud platform, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a copy of certain personal information.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Request information regarding categories of personal information we collect or disclose.

• Opt out of certain uses or disclosures where applicable.

• Appeal certain decisions relating to a privacy request where provided by law.

The availability of particular rights varies depending on your jurisdiction and the circumstances surrounding our processing of your information.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To exercise a privacy right, contact LÅTCH STUDIO using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

10. California Residents

California residents may have additional privacy rights under applicable California privacy laws.

Where those laws apply to LÅTCH STUDIO and to the information at issue, eligible California residents may have rights relating to access, correction, deletion, information about collection and disclosure practices, and certain forms of sale or sharing of personal information.

LÅTCH STUDIO does not sell personal information for monetary compensation and does not currently share personal information for cross-context behavioral advertising.

Certain information, businesses, transactions, or circumstances may be exempt from portions of California privacy law.

11. International Visitors

LÅTCH STUDIO is based in the United States.

If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country.

Where legally required, appropriate safeguards will be used for international transfers of personal information.

12. Third-Party Websites and Services

Our websites or project materials may contain links to websites, platforms, products, or services operated by third parties.

LÅTCH STUDIO is not responsible for the privacy, security, content, or practices of third-party services that we do not control.

We encourage you to review the privacy policies of those services before providing them with personal information.

13. Client-Provided Information

During a project, clients may provide information relating to their employees, contractors, customers, collaborators, vendors, or other individuals.

Clients are responsible for ensuring they have appropriate authority to provide such information to LÅTCH STUDIO.

We process client-provided information for the purposes of performing requested services, managing projects, operating relevant platforms, and carrying out the client’s instructions, subject to applicable law and contractual requirements.

14. Confidential Project Materials

Project files, unreleased creative work, design assets, business information, communications, and other confidential client materials are handled separately from general website information and may also be subject to contractual confidentiality obligations between LÅTCH STUDIO and the applicable client.

Access to these materials may be restricted based on project membership, permissions, or account roles.

15. Children’s Privacy

LÅTCH STUDIO’s websites and services are intended for businesses, professionals, and individuals seeking our services and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through services directed toward them.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

16. Email Communications

If you communicate with LÅTCH STUDIO by email, we may retain your message and contact information as reasonably necessary to respond, maintain project records, provide services, or comply with our legal and business obligations.

If we send marketing communications, you may opt out of receiving future promotional emails by using the unsubscribe method included in the communication or contacting us.

Transactional, project, security, account, or service-related communications may still be sent when necessary.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, security practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Material changes may also be communicated through our website or other appropriate means.

Your continued use of our services after an updated Privacy Policy becomes effective is subject to the revised policy and applicable law.

18. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request relating to your personal information, please contact:

LÅTCH STUDIO®

New York, New York

United States

Website: latchdesignstudio.com

Privacy requests may be submitted through the contact methods available on our website.